Archive for the ‘IP Telephony’ Category

Router Security Features Made Easy: What is Data Diddling?

Monday, August 10th, 2009

If you’re not an I.T. wiz, some of the descriptions of the router security features might seem more like a foreign language than anything aimed at helping you decipher which integrated services router is right for your company. We’re here to help you understand the security features of a router by breaking them down for you one at a time. Let’s talk about Data Diddling.

First off, what is it?

Data Diddling is one of the worst types of hacker attacks because it’s not immediately obvious that anything has happened. Unlike ‘data destruction’ where the attack results in data being deleted completely – and sometimes, unfortunately, this data is irreplaceable – data diddling changes the data in your system but doesn’t delete so it still appears to be there the assumption is that the data is correct.

Think of it this way, a hacker breaks into a network and deletes your client database and all the data surrounding your account receivables. Your accounting staff come into work, sit down at their computers, and find that the records have vanished. There’s no way know who owes you how much, which invoices are outstanding, who you’ve sold what to. It’s devastating, but at least you can immediately go into crisis mode and get some I.T. professionals in to help you try to recover the data.

With data diddling, the hacker goes in and keeps all the account receivable records, but changes the amounts that you’re owed. Or changes a few bank account numbers. Or tinkers with some addresses, or credit card numbers you have on file, or whatever else he feels like tinkering with. You don’t immediately know anything has happened. It could be weeks or months before a payment comes in that’s completely different than what you expected and someone actually decides to go into the system and start figuring out the source of the discrepancy.

At first, it might be assumed to be human error, but then it happens again a week later, and then again. Finally, you realize you must’ve been hacked—things are different and wrong – but when? How do you know which records are accurate? How can you roll back to the records that you had before the attack when you don’t even know when the attack occurred?

That’s why data diddling is such a problem and keeping your network secure with a security module is necessary to prevent both data diddling and data destruction attacks.

Overwhelmed and Over-Budget: Navigating the Online Aisles of I.T. Hardware Suppliers

Wednesday, May 27th, 2009

You need to purchase or upgrade your company’s I.T. networking system. It’s time. You know it’s well overdue. And yet you procrastinate because the thought of sorting through hundreds of I.T. hardware suppliers and manufacturers. Your best bet is to find a reliable company that wants to build a long-term relationship with you. Forget fly-by-night companies that promise cheapest prices but are no where to be found when the product they’ve sold you stops working.

For example, you realize you need a new IP telephony system. You’ve looked through AdTran, 3COM, Ai-Logix, Alcatel, Ascend, Bay Networks, Carrier Access Corp, Copper Mountain, Crystalfontz, Digital Link, Enterasys, Kentrox, Larscom, Lucent, Micom, Motorola, N.E.T., Newbridge, Nokia, Paradyne, RAD, US Robotics, Verilink, Foundry, Nortel, Juniper… and finally settled on the Cisco 7920 IP Phone.

Instead of spending your entire budget to upgrade, consider a company that offers trade-in credit on your old, used, or obsolete system. One such company, MULTI-LINK Communications Products (MLCP) will not only get you a great discount on the new Cisco 7920 phone you want, but they offer a warranty longer than Cisco offers on the product themselves! They’ll also accept your old IP phone system and either sell it on consignment for you, or give you an additional discount for the trade-in!

Working with an alternate supplier that has access to both new and refurbished products as well as multiple brands and manufacturers has its advantages! Simply talking to an MLCP representative on the phone can help you understand all the different options you have and how to save the most money. Would you like to sell your old equipment on consignment and buy refurbished, warranted equipment? Or do you prefer new equipment from a third-party supplier and keep your old stuff? Would you like to upgrade to a brand new system from Juniper and accept trade-in credit on your old Cisco system? There are a number of options at your disposal, but the process needn’t be overwhelming. Working with a company that wants you to come back time and again for all of your I.T. needs means a knowledgeable rep on your side and you don’t have to go it alone.

What You Need to Know about Third Party Suppliers and Maintenance Agreements

Tuesday, April 7th, 2009

Although most people recognize the benefits of purchasing new and refurbished I.T. equipment from a third party provider—the significant cost savings, the faster lead times, the better customer service—some still prefer to pay higher prices for equipment directly from Cisco because they want to be assured that their products are covered under Cisco’s SmartNet Service Agreement should something go wrong. Well, here’s what they need to know…

Adding new or refurbished equipment will not negate a Cisco service contract. In many cases, it actually provides better protection for much less. For example, you can purchase the MEM-PRP-1G brand new from Cisco for $6,500. You can buy the exact same product, new, from MLCP for $275 (or 96% less). If you buy the memory product from Cisco, you are covered for one year under Cisco’s warranty before you must start paying the monthly fee for the extended service agreement. If you buy it from MLCP, the product is covered for life under MLCP’s Lifetime warranty. If the memory product ever stops working, MLCP will replace it for free, and the rest of your system is still serviceable under Cisco’s SmartNet agreement. Cisco will not deny you service and it does not negate your contract.

It’s important to think about how much money you could save. The whole notion of buying a service agreement is to protect you financially from taking a big hit if an expensive piece of I.T. equipment goes down. But in the scenario mentioned above, you could have saved more than $6,200 by buying the same new product from a third party supplier. With that $6,200, you could buy more than 20 spares of the same product! How unlikely is it that the same part will go out twenty times? Plus, if you didn’t use the spares, you could sell them back to a third-party distributor for cash or a credit. If you don’t use your service contract for a month, you still pay the monthly fee for having it. Which makes more financial sense?

The Ultimate Conference Solution: Cisco Station 7936

Thursday, November 27th, 2008

If I was going to have to look at one more website listing IP conference stations, I was prepared to commit hari-kari. When I was saddled with this project– finding the right phone system to upgrade to for our small company—I wasn’t particularly daunted. How hard could it be? I thought. A phone system’s a phone system. Not.
After what seemed like weeks clicking through website after website, I finally decided that we should go with a Cisco model. Cisco is the industry leader in IP telephony and they’re also the company that manufactures all of our switches and routers so I knew they were reliable. But they also produce hundreds of models of phones so making the one firm decision about Cisco did little to narrow my list.
I made a list of the features I knew we wanted in a phone system. We wanted all the standard business features like mute, call transfer, call hold… the basics. That was easy. Pretty much all the options had those. But we also wanted more complex features like full-duplex operation with state-of-the-art acoustic technology. We wanted the phones to have integrated keypads and Dynamic Host Configuration Protocol (a fancy way of saying the phone would have the ability to auto address configuration to the network). We also were looking for a system that worked on a single cable so we wouldn’t have a mess of cables on everyone’s tables and desks. And we wanted it to work like a regular telephone. Some of these systems you actually have to train staff to be able to use them properly. Sorry, we don’t have time in our busy day to be training people how to use a phone.
Well, I finally found the right choice: the Cisco Station 7936. It was perfect. Everything we wanted.
But it was expensive. My boss loved the CP-7936 I’d found, but wasn’t prepared to pay the $1,900 Cisco was charging for the system. The idea of going back to the drawing board and starting over was daunting, so I decided to find a way to get us the Cisco Station 7936 for under a grand (my boss was willing to pay that). Since Cisco doesn’t negotiate prices (who can blame them? Most manufacturer/retailers don’t), I had to be creative. But my creativity paid off.
Once I knew what I wanted and how much we were willing to pay, I quickly came upon the website for MULTI-LINK Communications Products – a leading alternate provider of Cisco equipment. I found the CP-7936 (the exact same model we wanted from Cisco) on MLCP’s site for $600 on their specials page. At first I was worried that my boss would not go for a refurbished phone system, but after showing him that MLCP provides a one-year warranty on all refurbished equipment they sell, he was completely on board. I talked to the rep at MLCP and realized that we could save even more money by selling them our current phone system which we had outgrown a long, long time ago. The trade-in credit meant an even bigger savings and we received our telephony equipment faster than we would have had we bought new from Cisco.
So the story has a happy ending. With the money I saved, I think I deserve a healthy merit increase at my next review, so the ending may get even happier. We’ll know in about six months.

Cisco Unified IP Phone 7960G: Designed for Growth

Friday, November 7th, 2008

So you’ve got a problem. Your business is growing (congratulations) and your office equipment is no longer able to handle your company’s evolution to bigger and better, more and, well, much more. Phones are ringing off the hook, emails filling your inbox faster than you can read them, and you’ve even added a receptionist to your staff so that everyone else can actually focus without being interrupted by calls, customers, and the Fed-Ex guy who seems to pop in and out daily.  Quite simply, you need an upgrade. On everything.  But where do you start?

Two Words. Phone system.

And the answer to your problem:  the Cisco Unified IP Phone 7960G.

With features like a large, pixel-based display that shows the name and number of who you’re speaking with (whether you called them or they called you), six programmable line/feature buttons, four interactive soft keys, and audio controls for duplex speakerphone, hand- and head-sets, the Cisco Unified IP Phone 7960G was designed especially for the growing business.

While the Unified IP Phone 7960G is our pick for a company that’s beginning to get too big for its current basic phone system, the entire line of Cisco Unified IP Phones 7900 Series has the coveted features most businesses will eventually want and need.  All are IP phones with color liquid crystal display and all are customizable to let users access web content, directories, even stock quotes.  Why limit that kind of functionality to just your cell phone?

With more than 24 distinct user-chosen ring tones, H.323 compatible and Microsoft NetMeeting compatibility, and the 7960G’s ability to categorize incoming messages on the display screen allowing for quick and efficient call return, the Cisco Unified IP 7900 Phone Series is ready to grow as you do.

Now, where can find this sanity-saver? MULTI-LINK Communications Products, the leader in alternative Cisco equipment sources, carries a wide stock of Cisco Unified IP 7960G phones both new and refurbished.  Along with other Cisco products to make your life easier and your company’s growth a benchmark to celebrate instead of a hurdle to clear, MLCP is the primary source for Cisco phone systems, Cisco routers, and Cisco Ethernet Switches.  Although the company is the frontrunner in finding the right Cisco product to fit your needs, MLCP also helps clients source networking equipment from 3COM, AdTran, Nortel, Juniper, and many others. So regardless of your needs, the knowledgeable service reps at MULTI-LINK can find the right product for your business.

 So what’s keeping you?  Oh, right.  That underperforming phone system sitting on your desk.  Well pick up that cell phone and dial 1-800-TO-MULTI and ask for a free, no-obligation quote today. The strides you make today determine where you’ll wake up tomorrow.