A Matter of Trust

Any business relationship is built fundamentally on trust. If you don’t trust the company you’re dealing with, you shouldn’t be dealing with them. And the notion couldn’t be more telling than when it comes to buying refurbished hardware. After all, you need your hardware to work and work well, you need it to be delivered on the day promised, and most importantly, you need to know that if something goes wrong with that router, or switch, or IP Phone, the company you bought it from will stand behind the product and replace it. In short, you have to trust that if you buy their product, they won’t leave you twisting in the wind.

The primary reason companies don’t buy used IT hardware, according to a survey conducted by Information Week, is because they don’t trust that it will work as well, or last as long as new products will. A lack of trust was the number one reason people throw thousands of dollars away every year on buying new equipment when the exact same product is available used. That’s how important ‘trust’ is.

So why trust us?

Here at MULTI-LINK, we’re worthy of your trust.

First, we’ve been in business since 1995. That’s almost fifteen years and we’ll be here for fifteen more. Without repeat business by customers who’ve had a positive experience with us, we couldn’t have made it this far.

Second, we work with the manufacturer’s biggest customers. Even companies that primarily buy direct from manufacturers like Foundry and Cisco come to us when in need of a secondary or alternative supplier. Sometimes the items they need are no longer being made or are available from the manufacturer. Other times, we can simply ship immediately when the manufacturer has a 6 – 8 week lead time. These companies frequently come back to us time and again.

Third, we stand by our equipment. Our rigorous testing standards and one-year warranty ensure that if something goes wrong—and we all know that on occasion it will—we won’t pretend we don’t know who you are. And we won’t hide behind a ‘Contact Us’ that’s devoid of a phone number. You can call us, email us, chat with us. We’re there to help because your problem is our problem.

Fourth, we’re big enough to deliver what we say we can. Although other companies may have good intentions, can they really swoop in when equipment fails and replace it quickly? We can. We maintain one of the largest on-site inventories of refurbished equipment in the nation and we can ship immediately.

One of our customers said it best:

“There is one and only one reason why we buy from MULTI-LINK – it’s called trust. Buying second user equipment can offer significant savings… if the gear you get arrives in a timely manner, if it is what you wanted, if it is cosmetically correct, if it actually works as specified, and if you get support when it doesn’t. Too many “ifs”, which is why we take no chances and we always try to work with people we trust. MULTI-LINK has rated #1 with us in this department for longer than ten years, and they are currently our only ISO9001-approved second user kit vendor. Any other vendors need to be approved one-by-one, deal-by-deal, before any orders are placed… with fingers crossed.”

It’s praise we’re proud of, and it’s praise we’ve earned. We’re looking forward to earning your trust too.